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Cloud Based Contact Center Market Size, Trends,Share and Forecast 2023: Oracle Corporation, Genesys Telecommunications Laboratories, Inc., Five9, Inc., Cisco Systems, Inc., 8×8, Inc., Nice-Systems Ltd., 3clogic, Aspect Software Parent Inc

Cloud Based Contact Center Market

According to Research for Markets, the Global Cloud Based Contact Center Market is accounted for $6.17 billion in 2016 and expected to grow at a CAGR of 25.9% to reach $30.98 billion by 2023. Factors such as cloud compliance requirements, disaster recovery, agility and scalability, rising acceptance of home-based work and enhanced business continuity will boost the market growth. However, risk of initial investment and data security issues are restraining the market growth.

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In terms of geography, North America is expected to hold the largest market share due to the larger internet penetration rate and quick shift from isolated infrastructure to cloud in this region. On the other hand, Asia Pacific is anticipated to grow at a highest rate owing to greater acceptance of cloud-based solutions, increasing market for analytics, retail and distribution activities and emerging technologies are some major drivers in this region.

Some of the key players in this market include Oracle Corporation, Genesys Telecommunications Laboratories, Inc., Five9, Inc., Cisco Systems, Inc., 8×8, Inc., Nice-Systems Ltd., 3clogic, Aspect Software Parent Inc., Connect First, Inc., Incontact, Inc, Broadsoft, Inc., Evolve IP, LLC., Liveops Cloud, Mitel Networks Corporation, Newvoicemedia Interactive Intelligence, AVOXI and CloudAgent.

Verticals Covered:
• Government and Public Sector
• Consumer Goods and Retail
• Media and Entertainment
• Healthcare and Life Sciences
• Banking, Financial Services, and Insurance (BFSI)
• Telecommunication and Ites
• Manufacturing
• Other Verticals

Service Types Covered:
• Managed Services
• Professional Services

Applications Covered:
• Call Routing and Queuing
• Data Integration and Recording
• Real-Time Decision Making
• Workforce Optimization
• Chat Quality and Monitoring

Organization Sizes Covered:
• Small and Medium Enterprises (SmeS)
• Large Enterprises

Solutions Covered:
• Interactive Voice Response (IVR)
• Automatic Call Distribution (ACD)
• Dialers
• Reporting and Analytics
• Agent Performance Optimization (APO)
• Computer Telephony Integration (CTI)
• Other Solutions

Deployment Models Covered:
• Hybrid and Community Cloud
• Public Cloud
• Private Cloud

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o France
o Italy
o UK
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

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About us:

Research for Markets indulge in detailed and diligent research on different markets, trends and emerging opportunities in the successive direction to cater to your business needs. We have established the pillars of our flourishing institute on the grounds of Credibility and Reliability. RFM delve into the markets across Asia Pacific, North America, South America, Europe, Middle East and Africa.

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Contact Info:

Name: Research For Markets

Email: [email protected]

Phone: +44 8000-4182-37

www.researchformarkets.com

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