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Contact Center Market Growth, Segmentation, Technological Development and Forecast to 2024 | Teleperformance, Alorica, Convergys, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech etc

Contact Center Market

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM). The market is driven by various end-user industries, such as Telecommunication, BFSI, Government and Public Sector, Healthcare and Life Sciences, Retail and Consumer Goods, etc

Just as modern technology has transformed communication in our personal lives, current digital innovations are completely restructuring the traditional contact center business model- significantly changing the way consumers and businesses communicate. Technology has shifted and heightened consumer expectations in terms of convenience and variety of communication modes.

Leading Contact Center Market Players:
Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices, Comdata Group.

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While improved continuity and disaster recovery are large contributing factors for contact centers’ purpose in turning to the cloud, innovations in cloud technology are also enabling contact centers to create new engagement touchpoints for consumers. Not to mention, cloud-based contact centers offer an increased degree of scalability and integration capabilities, which are unmatched by traditional on-premise contact center models. The research report on Contact Center Market provides comprehensive analysis on market status and development trend, including types, applications, rising technology and region.

Segmentation by product type:
On-Premise Type
Cloud-based Type

Segmentation by application:
Telecommunication
BFSI
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Contact Center market based on product and application. It also provides market size and forecast till 2024 for overall Contact Center market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM), which is later sub-segmented by respective countries and segments.

Fundamentals of Table of Content:

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.5 Market by Application
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Contact Center Market Size
2.2 Contact Center Growth Trends by Regions
2.3 Industry Trends

3 Market Share by Key Players
3.1 Contact Center Market Size by Manufacturers
3.2 Contact Center Key Players Head office and Area Served
3.3 Key Players Contact Center Product/Solution/Service
3.4 Date of Enter into Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Product
4.1 Global Contact Center Sales by Product
4.2 Global Contact Center Revenue by Product
4.3 Contact Center Price by Product

5 Breakdown Data by End User
5.1 Overview
5.2 Global Contact Center Breakdown Data by End User

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