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Outsourced Call Centers (Outsourced Contact Centers) Market outlook 2023 – Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata

This report provides a detailed analysis of the Outsourced Call Centers Market with description of Global Size, Industry Analysis, Emerging Technologies, Regional Trends, Competitive Landscape, Future Plans Opportunity Assessment by Forecast, Share, Solution, Trends, Analysis and key players.

In today’s businessparlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

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The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.

According to this study, over the next five years the Outsourced Call Centers (Outsourced Contact Centers) market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2023, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Outsourced Call Centers (Outsourced Contact Centers) business.

This report presents a comprehensive overview, market shares and growth opportunities of Outsourced Call Centers (Outsourced Contact Centers) market by product type, application, key companies and key regions.

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: 

Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata

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This study considers the Outsourced Call Centers (Outsourced Contact Centers) value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2013 to 2018, and forecast to 2023.
On-Premise CCO
Cloud-based CCO

Segmentation by application: breakdown data from 2013 to 2018, and forecast to 2023 
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others

This report also splits the market by region: 
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Table of Contents

2018-2023 Global Outsourced Call Centers (Outsourced Contact Centers) Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size 2013-2023
2.1.2 Outsourced Call Centers (Outsourced Contact Centers) Market Size CAGR by Region
2.2 Outsourced Call Centers (Outsourced Contact Centers) Segment by Type
2.2.1 On-Premise CCO
2.2.2 Cloud-based CCO
2.3 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
2.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Type (2013-2018)
2.3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type (2013-2018)
2.4 Outsourced Call Centers (Outsourced Contact Centers) Segment by Application
2.4.1 Telecom & IT
2.4.2 BFSI
2.4.3 Healthcare & Life Sciences
2.4.4 Government & Public
2.4.5 Retail & Consumer Goods
2.4.6 Others
2.5 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
2.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Application (2013-2018)
2.5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Application (2013-2018)

3 Global Outsourced Call Centers (Outsourced Contact Centers) by Players
3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Players
3.1.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Players (2016-2018)
3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Market Share by Players (2016-2018)
3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Outsourced Call Centers (Outsourced Contact Centers) by Regions
4.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions
4.2 Americas Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth
4.3 APAC Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth
4.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth
4.5 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth

5 Americas
5.1 Americas Outsourced Call Centers (Outsourced Contact Centers) Market Size by Countries
5.2 Americas Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
5.3 Americas Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Outsourced Call Centers (Outsourced Contact Centers) Market Size by Countries
6.2 APAC Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
6.3 APAC Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) by Countries
7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) by Countries
8.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type
8.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast
10.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Forecast (2018-2023)
10.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecast by Regions
10.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Forecast by Regions (2018-2023)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Outsourced Call Centers (Outsourced Contact Centers) Forecast by Type
10.8 Global Outsourced Call Centers (Outsourced Contact Centers) Forecast by Application

11 Key Players Analysis
11.1 Teleperformance
11.1.1 Company Details
11.1.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Teleperformance News
11.2 Concentrix (Convergys)
11.2.1 Company Details
11.2.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Concentrix (Convergys) News
11.3 Alorica
11.3.1 Company Details
11.3.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Alorica News
11.4 Atento
11.4.1 Company Details
11.4.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Atento News
11.5 Acticall (Sitel)
11.5.1 Company Details
11.5.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 Acticall (Sitel) News
11.6 Arvato
11.6.1 Company Details
11.6.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.6.4 Main Business Overview
11.6.5 Arvato News
11.7 Sykes Enterprises
11.7.1 Company Details
11.7.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.7.4 Main Business Overview
11.7.5 Sykes Enterprises News
11.8 TeleTech Holdings
11.8.1 Company Details
11.8.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.8.4 Main Business Overview
11.8.5 TeleTech Holdings News
11.9 Transcom
11.9.1 Company Details
11.9.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.9.4 Main Business Overview
11.9.5 Transcom News
11.10 Serco
11.10.1 Company Details
11.10.2 Outsourced Call Centers (Outsourced Contact Centers) Product Offered
11.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2016-2018)
11.10.4 Main Business Overview
11.10.5 Serco News
11.11 HKT Teleservices
11.12 Comdata

12 Research Findings and Conclusion

Research objectives
To study and analyze the global Outsourced Call Centers (Outsourced Contact Centers) market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
To understand the structure of Outsourced Call Centers (Outsourced Contact Centers) market by identifying its various subsegments.
Focuses on the key global Outsourced Call Centers (Outsourced Contact Centers) players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Outsourced Call Centers (Outsourced Contact Centers) with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Outsourced Call Centers (Outsourced Contact Centers) submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

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