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Workforce Engagement Management Market Outlook 2024 : Top Companies, Trends and Growth Factors

Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.

According to this study, over the next five years the Workforce Engagement Management market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Workforce Engagement Management business, shared in Chapter 3.

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This report presents a comprehensive overview, market shares and growth opportunities of Workforce Engagement Management market by product type, application, key companies and key regions.

This study considers the Workforce Engagement Management value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Software
Hardware

Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
BFSI
Education
Government
Telecom & IT
Others

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

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The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Verint Systems
Calabrio
NICE
InVision
Aspect
Genesys
Teleopti
ZOOM International
Avaya (Verint)
KnoahSoft
Noble Systems
OpenText
Monet Software
CSI
VPI
InContact

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Workforce Engagement Management market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Workforce Engagement Management market by identifying its various subsegments.
Focuses on the key global Workforce Engagement Management players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Workforce Engagement Management with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Workforce Engagement Management submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

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Major Point of TOC:

Chapter One: Scope of the Report

Chapter Two: Executive Summary

Chapter Three: Global Workforce Engagement Management by Players

Chapter Four: Workforce Engagement Management by Regions

Chapter Five: Americas

Chapter Six: APAC

Chapter Seven: Europe

Chapter Eight: Middle East & Africa

Chapter Nine: Market Drivers, Challenges and Trends

Chapter Ten: Global Workforce Engagement Management Market Forecast

Chapter Eleven: Key Players Analysis

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